Webinar Onboarding —
+16% lift in first payments
Role: Principal Product Designer
Hands-on design, in close partnership with engineering.

The Challenge
Clients hesitated at the first deposit — not because steps were unclear, but because trust wasn’t there.
In a sensitive financial moment, automated reminders weren’t enough.
What We Did
Introduced live onboarding webinars within 24h of signup
Let clients self-schedule in 1–3 days
Set an Email reminders and options to reschedule
Send recording after the session
The Results
38%
Subscribed
86%
Watched fully
4.8 / 5.0
Satisfaction
+16%
First Payments
“This webinar made me feel safe taking the first step.”
— Americor Client, after onboarding

Next Case
Secure Link Offer Acceptance
Redesigned the offer flow to reduce friction and increase completion through clearer UI and progressive disclosure.
Let's start creating together

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