Webinar Onboarding —
+16% lift in first payments

Role: Principal Product Designer
Hands-on design, in close partnership with engineering.

The Challenge

Clients hesitated at the first deposit — not because steps were unclear, but because trust wasn’t there.
In a sensitive financial moment, automated reminders weren’t enough.

What We Did

Introduced live onboarding webinars within 24h of signup

  • Let clients self-schedule in 1–3 days

  • Set an Email reminders and options to reschedule

  • Send recording after the session

The Results

38%

Subscribed

86%

Watched fully

4.8 / 5.0

Satisfaction

+16%

First Payments

“This webinar made me feel safe taking the first step.”

— Americor Client, after onboarding

Next Case

Secure Link Offer Acceptance

Redesigned the offer flow to reduce friction and increase completion through clearer UI and progressive disclosure.

Open Next Case

Spacious living room with modern and eclectic decor, featuring colorful artwork on the walls, a skylight, and wood flooring. A mix of furniture includes a sculpted wooden chair, contemporary seating, and decorative vases.

Loft, artist's studio Montmartre

Top Central / Private Luxury Suite / Art Gallery

A unique Airbnb rental made from stacked shipping containers, featuring a colorful mural along the diagonal staircase and surrounded by lush trees and plants.

Come Stay in the Prince Road Container House!

A cozy living room with wooden ceiling beams, a white sofa adorned with floral pillows, artistic paintings on the walls, and a unique hand-shaped sculpture near a staircase leading upward.

The Artist's Loft

Bright and modern living room with a stone fireplace, mid-century furniture, and large sliding glass doors leading to outdoor greenery.

Artist Studio

Bright artist

Cotswold Artist's Studio

Cozy bedroom with a wooden bed frame, red blanket, and blue pillows, surrounded by artwork on blue walls and sunlight streaming through a green-framed window.

Van Gogh room: sleep in a painting

Cozy living room with warm lighting, featuring vintage furniture, framed artwork on walls, and potted plants near large windows with decorative iron grills.

An Artist's Abode

A cozy living space with arched brick ceilings, colorful rugs, a dining table with chairs, a red sofa, and a bookshelf filled with books.

Loft Art Studio in Center Sant Cugat - Barcelona